Your order

My address is wrong
I have made a mistake in my shipping address or I want to change my address, what can I do? Is the payment not yet completed? Please submit a ticket as ...
Fri, 4 Jun, 2021 at 12:57 PM
Is my payment received?
You will know that we received your payment when you receive a payment confirmation email for your order, including invoice. When do you send the paymen...
Fri, 4 Jun, 2021 at 12:58 PM
I forgot the order number in the bank transfer for my order
If you did not use your order number in the payment reference, we can still match your payment when your name is in the bank transfer. When your name is...
Fri, 4 Jun, 2021 at 1:03 PM
No message or reply from us?
Sorry to hear that you have not received a reply nor email from us. Before you contact us make sure to check for our messages in your emails spam / junk fol...
Fri, 4 Jun, 2021 at 1:06 PM
Where can I find my tracking code?
Your tracking code is sent in the confirmation email of your shipment. You will receive the tracking link when we hand over your parcel to the shipping comp...
Fri, 4 Jun, 2021 at 1:07 PM
I have not received my order
Sorry to hear your did not received your order. There can be a few reasons for this:  The payment has not yet been received.  We only ship out an order...
Fri, 4 Jun, 2021 at 1:07 PM
Will my order be shipped discreetly?
Yes!  Discretion is important. We ship orders without reference to the products you ordered or the name of our web shop. Parcels do not contain inst...
Fri, 4 Jun, 2021 at 1:07 PM