Your order
I have made a mistake in my shipping address or I want to change my address, what can I do? Is the payment not yet completed? Please submit a ticket as ...
Fri, 4 Jun, 2021 at 12:57 PM
You will know that we received your payment when you receive a payment confirmation email for your order, including invoice. When do you send the paymen...
Fri, 4 Jun, 2021 at 12:58 PM
If you did not use your order number in the payment reference, we can still match your payment when your name is in the bank transfer. When your name is...
Fri, 4 Jun, 2021 at 1:03 PM
Sorry to hear that you have not received a reply nor email from us. Before you contact us make sure to check for our messages in your emails spam / junk fol...
Fri, 4 Jun, 2021 at 1:06 PM
Your tracking code is sent in the confirmation email of your shipment. You will receive the tracking link when we hand over your parcel to the shipping comp...
Fri, 4 Jun, 2021 at 1:07 PM
Sorry to hear your did not received your order. There can be a few reasons for this: The payment has not yet been received. We only ship out an order...
Fri, 4 Jun, 2021 at 1:07 PM
Yes! Discretion is important. We ship orders without reference to the products you ordered or the name of our web shop. Parcels do not contain inst...
Fri, 4 Jun, 2021 at 1:07 PM